Effective Date: November 2023
We strive to provide high-quality products and excellent customer service. However, we understand that there may be situations where you need to request a refund. This Refund Policy outlines the guidelines and procedures for requesting a refund from byMichele.
1. ELIGIBILITY FOR REFUNDS:
– You may be eligible for a refund if you have purchased a product directly from byMichele through our website, bymichele.co.uk
-If you wish to return an item, you must inform us within 14 days of your purchase date. The item then must be returned to us within another 14 days (28 days from purchase date)
– Refunds will be processed within 14 days of receiving the returned goods.
– To be eligible for a refund, the product must be unused, in its original packaging, and in a resalable condition.
2. EXCLUSIONS:
-Refunds are not available for products that have been damaged due to misuse, negligence, or improper handling.
– Refunds will not be granted on items returned after a delayed period of 28 days.
3. REFUND PROCESS:
– To initiate a refund, please send an email to support@bymichele.co.uk with the subject line “Refund Request” and provide the following details:
– Your name and contact information (email address and phone number).
– Order number or proof of purchase.
– Reason for the refund request.
– Any supporting documentation, such as photographs, if applicable.
– Our customer support team will review your request within 48 Hours and notify you of the refund decision via email.
– If your refund request is approved, we will provide instructions on returning the product.
– The refund will be issued to the original payment method used for the purchase.
4. RETURN SHIPPING:
– If a return is required, you will be responsible for the cost of shipping the product back to byMichele, unless the product was received damaged or defective.
– We recommend using a trackable shipping method and retaining proof of shipment for your records.
-Refunds will not be granted for items “lost in transit” back to us without evidence or agreement from your chosen courier.
5. REFUND PROCESSING TIME:
– Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria.
– Upon successful inspection, we will process the refund within 2 business days.
– The time it takes for the refund to be reflected in your account may vary depending on your payment method and financial institution.
6. CONTACT US:
– If you have any questions or need further assistance regarding our refund policy, please contact us at support@bymichele.co.uk
Please note that this Refund Policy is in addition to your statutory rights as a consumer and does not affect your legal rights.
We reserve the right to update or modify this refund policy at any time. Any changes will be effective upon posting the revised policy on our website.
Thank you for choosing byMichele. We appreciate your business and look forward to serving you again in the future.