Effective Date: Novemeber 2023.
We aim to provide a seamless shopping experience, including reliable and efficient shipping. This Shipping Policy outlines the details and guidelines for shipping your orders from byMichele.
1. SHIPPING METHODS:
– We offer standard shipping via Royal Mail 48 Hour Tracked for all orders within the UK
– International shipping is available at a standard flat rate charge,
2. SHIPPING RATES:
– We offer free standard delivery on orders over £40 within the United Kingdom.
– For orders below £40, the shipping cost for standard Royal Mail 48 Hour Tracked is £3.99. within the UK
– International shipping is charged at £14.99 regardless of the order size and will be send standard excluding any custom clearance charges.
3. DELIVERY TIME:
– Standard delivery through Royal Mail 48 Hour Tracked typically takes 2 business days from the date of dispatch for UK orders, please allow longer for international up to 7 working days before contacting us.
– Please note that delivery times may vary depending on your location, unforeseen circumstances, or factors beyond our control.
– You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
4. ORDER PROCESSING AND DISPATCH:
– We strive to process and dispatch orders as quickly as possible.
– Orders are typically processed within 1 full working business day.
– Dispatch times may vary during peak periods or due to unforeseen circumstances. We will communicate any delays or issues promptly via email.
5. ORDER TRACKING:
– You can track your order using the provided tracking number, which will be included in the shipping confirmation email.
– Visit the Royal Mail website or use their tracking service to monitor the progress of your shipment.
-We recommend providing an email address to keep up to date on your order tracking.
6. SHIPPING RESTRICTIONS:
– We offer international shipping as well as UK. International shipping is not inclusive of individual or additional custom charges. byMichele will send the goods via the best rate courier for your country at the time As international standard shipping, and will declare all information correctly at time of booking. Dependent on your country and the nature of your order, you may incur additional charges for custom clearance.
– We are unable to deliver to P.O. boxes or APO/FPO addresses.
– Certain products may have specific shipping restrictions due to legal or safety considerations. Any applicable restrictions will be clearly stated on the product page.
7. ORDER MODIFICATIONS AND ADDRESS CHANGES:
– Once an order is placed, it may not be possible to modify or change the shipping address.
– If you need to update your shipping details, please contact our customer support team at hello@bymichele.co.uk as soon as possible. We will do our best to accommodate your request if the order has not yet been dispatched.
8. LOST OR DAMAGED SHIPMENTS:
– In the rare event that your shipment is lost or damaged during transit, please contact us at hello@bymichele.co.uk.
– We will work with the shipping carrier to investigate the issue and resolve it in a timely manner.
9. CONTACT US:
– If you have any questions or require further assistance regarding our shipping policy, please contact us at hello@bymichele.co.uk.
Please note that this Shipping Policy is in addition to our other policies and does not affect your statutory rights as a consumer.
We reserve the right to update or modify this shipping policy at any time. Any changes will be effective upon posting the revised policy on our website.
Thank you for choosing byMichele. We appreciate your business and strive to provide you with a satisfactory shopping experience.